Refund policy

REFUND POLICY

Last updated: October 4, 2026

RETURNS
Because ChewIQ is a consumable food product, we're unable to accept returns of opened packages for health and safety reasons. If your order arrives unopened and you're not satisfied, you may return it within 14 days of delivery for a refund, minus original shipping costs.

HOW TO START A RETURN
Email us at (do we need a business email?) with your order number and the reason for your return. We'll respond within 2 business days with instructions.

DAMAGED, DEFECTIVE, OR INCORRECT ORDERS
If your order arrives damaged, defective, or incorrect, email us within 14 days with your order number and a photo. We'll send a replacement or issue a full refund, including shipping costs — no return needed.

REFUNDS
Once approved, refunds are issued to your original payment method within 5–10 business days.

LATE OR MISSING REFUNDS
If it's been longer than 10 business days, first check with your bank or card provider — processing times can vary. If you still haven't received it, email us and we'll look into it.