Shipping policy

SHIPPING POLICY
Last updated: October 4, 2026

Thank you for shopping with ChewIQ. This policy explains how and when we ship your order.

WHERE WE SHIP
We currently ship within the United States.

ORDER PROCESSING
Orders are processed within 1–3 business days after payment is confirmed. Business days are Monday through Friday, excluding public holidays. Orders placed on weekends or holidays are processed the next business day. You'll receive an email with tracking information once your order ships.

INCORRECT ADDRESSES
Please double-check your shipping address at checkout. We can't be responsible for orders shipped to an incorrect address entered at checkout. If you need to change your address, email us as soon as possible — we can't make changes once an order has shipped.

LOST, DELAYED, OR DAMAGED PACKAGES
If your order hasn't arrived within 7 business days of the estimated delivery date, or arrives damaged, email us with your order number and we'll help sort it out. See our Refund Policy for details.